It is very easy to distinguish your ad from the general mass, for this you can connect a paid service or a package of services to your ad Turbo sale your ad will be raised in the feed and highlighted with a marker, you will definitely not miss your buyer!

If your ad is blocked, then try to look for the reason in The rules of the Service. Having found the reason, eliminate the violation of the rules and submit the ad again.

Most often, the account is blocked because the user's behavior does not match The rules of the service, for example:

• Repeated placement of ads blocked by the moderator. For example, containing goods/services prohibited by the Law of the Republic of Kazakhstan and/or the Rules of Use of the service or containing links to third-party sites;
• Publishing ads or sending messages using third-party software or automated scripts;
• The use of information in the user's photo, first name or last name that is prohibited by the law of the Republic of Kazakhstan and/or the Rules of use of the service (obscene expressions, contact information);
• The user fraudulently tried to obtain the bank card data of other users;
• The user did not send the product after receiving the prepayment or did not pay for the product after receiving it.

If the administration Vitalina I blocked your account, and you are sure that you followed the Rules of the service, write to us.

At the moment, the Secure Transaction service is available in ads with the cost of goods from 0 UZS before 0 UZS in categories .

If you don't see the safe deal icon on your ad, most likely your product is in a different category or does not match the price range.

If your product meets the criteria, but you do not see the secure transaction icon, write to us.

We make a refund at the moment when the transaction was canceled. As a rule, funds for the product are refunded day after day in case of cancellation of the transaction on the day of its creation and within 1-3 business days if the transaction was canceled later. Please note that SMS about the refund does not always come from the bank, you can check the receipt of funds based on the account statement, or based on the current account balance.

You can request the complete deletion of your account through the support form below or delete your account yourself in your personal account in the settings section